Understanding, defining, designing

User centered thinking

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Approach

Understanding

Collaboration is key to delivering successful outcomes and developing a shared understanding of your organisation and it’s goals. This shared understanding allows us to not only design solutions but also to make sure we are designing the right solution.

Evidence based

Evidence is essential to making the right decisions. By understanding your organisation, sector and your service users I help you to deliver the right solution.

Iterative

I take an iterative approach that allows for us to design, test and validate concepts. I believe that engaging both stakeholders and users throughout the process is essential to successful delivery.

Lean approach

I believe in focussing on outcomes. I take a lean approach that is light on deliverables and instead focuses on validating concepts. This enables us to rapidly test ideas so you don’t waste time delivering the wrong thing.

Services

Offering a range of services including UX consultancy, service design and digital product design

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Methods, tools and techniques

Knowing when to use the appropriate method is essential. Based on your unique requirements I will create a tailored programme of work.

Discovery and research

Discovery and research

I use a range of qualitative and quantitative methods to help us understand both your organisation and your users. The insight gathered will inform what we design and who we design it for.

Methods

  • User interviews
  • Ethnography
  • Surveys
  • Stakeholder workshops
  • Card sorting and tree tests
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Design

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Design

Whether designing a service, app or website, I have experience in a range of design methods, from quick sketches to hi-fidelity responsive prototypes. Whether the goals is designing the solution or a deliverable which will help your organisation gain insight.

Methods

  • Personas
  • Experience mapping
  • Content modelling
  • Story mapping
  • Sketching and wireframing
  • Rapid HTML prototyping
  • Co-creation

Testing and validation

Testing and validation

Testing our design solution is essential to creating iterative improvements. Based on experience and understanding I can apply the appropriate method to provide us with the insight we need.

Methods

  • Objectives definition
  • User testing
  • Multivariate and A/B testing
  • Analytics

About

Sheff

Consultant

Sheff

Consultant

I'm a UX professional with over 10 years practical experience working with agencies and in-house teams. Based in Bristol, UK, I bring consultancy, research and design expertise, helping align your organisational requirements with user needs to deliver success. With a background in psychology and computer science. I am particularly interested in how the design of digital solutions can improve people's daily lives.

Thinking

Room full of records

Cutting through the clutter – a content audit guide

In this article I will be taking you through the process of performing a content audit. I used this process recently with a client in the charity sector. They create a large amount of content and had not completed an audit on their site since the last re-design. For this reason it was essential we completed […]

Responsive HTML prototyping – UX Oxford

For those of you attending Responsive HTML prototyping at UX Oxford here are some useful links to help you on your way: Yeti Launch – Compiler app Zurb Foundation documentation – Out the box components Atom – text editor Sublime text – text editor Notepad++ – text editor Ashmolean src – Example prototype Font Awesome – icons Placeholdit – placeholder images Zurb […]